We believe in clear communication and zero surprises. Here you’ll find answers to the most common questions our clients ask — organized by topic. If you don’t see what you’re looking for, contact us here or book a free consultation and we’ll be happy to walk you through everything
We work with small to mid-sized businesses across industries — including med spas, coaching, real estate, eCommerce, restaurants, local service providers, and more. If you offer a great product or service, we can help you grow.
Our core team is based in Bangladesh, but we serve clients all across the USA, Canada, UK, and beyond. All communication is handled professionally in English via Zoom, Slack, or email.
We provide regular updates via Slack, email, or ClickUp (if used). We also schedule milestone calls when needed. You’ll never feel out of the loop.
Yes! We partner with agencies, marketing firms, and consultants as their backend design/development/ads team.
No problem at all. We guide you through every step — from domain and hosting setup to post-launch training — so you always feel confident.
A logo is just one part of your brand. Branding includes your colors, fonts, tone, personality, and how your business is perceived. We build complete, consistent brand systems — not just icons.
Yes! If you have an existing logo, we can build a full visual identity around it — or refresh it while keeping the core recognizable.
No problem. Our discovery process helps uncover your vision and values. We guide you through every step — from mood boarding to final design — even if you’re starting from scratch.
Absolutely. Once approved and paid, all final files (PDF, PNG, AI, SVG, etc.) and usage rights are handed over. You’ll also receive editable Figma files or a brand kit upon request.
Yes — everything we design is built to work across digital and print platforms. We can also collaborate with our web or ad team to apply your new brand consistently.
A standard 5–10 page website typically takes 2 to 4 weeks from kickoff to launch, depending on feedback speed and complexity. Larger sites, eCommerce, or funnels may take 4–6 weeks or more.
Absolutely. We build your site on WordPress with a user-friendly visual editor like Elementor. We also offer free onboarding training to show you how to manage pages, blogs, and updates yourself.
Templates can look nice but rarely convert. We build strategy-first websites — with your goals, audience, and messaging at the core. You get a custom solution designed to generate leads and reflect your unique value.
Yes. Every website comes with foundational on-page SEO: proper tags, structure, speed optimization, mobile responsiveness, and clean code. We also offer full monthly SEO plans if you want to grow traffic long-term.
Definitely. In fact, 60% of our projects are redesigns. We’ll keep your branding and content if you like — and rebuild the site to be faster, more attractive, and built to convert better.
It depends on your needs. A typical project starts at $800–$1,500 for a service-based site and can go higher based on features, eCommerce, or integrations. We’ll give you a fixed quote after your free consultation.
Yes! We offer copywriting, branding, and marketing design services to complement your website — so you don’t have to juggle multiple vendors. You can get everything done under one roof.
While it depends on competition and industry, most clients see meaningful improvements within 3–6 months, with ongoing growth month after month.
No ethical agency can guarantee top rankings. What we guarantee is real effort, proven strategies, full transparency, and a commitment to long-term results.
Yes. We work with you to choose target keywords based on relevance, volume, and ranking potential. We also recommend additional high-opportunity keywords.
Absolutely. We send monthly SEO reports with traffic data, keyword positions, and what actions were completed — plus what’s next.
Yes. Whether you have 2 or 20 locations, we can create and manage a local SEO strategy tailored to each area — including unique pages, GMB profiles, and citation management.
Yes. Our monthly SEO plans include blog content writing, website page optimization, or new page creation based on your plan and needs.
We manage campaigns across Facebook, Instagram, Pinterest, Google Ads, YouTube, and email platforms like Mailchimp, Zoho, Go High Level, and more.
Paid ads can bring results in days. SEO and email strategies take longer but provide sustainable growth. Most clients see strong traction in 30–60 days.
Yes. While we recommend full-funnel systems, we do offer channel-specific packages. You can start with one and expand as needed.
We handle everything — design, copywriting, targeting, and launch. If you have existing brand assets, we’ll integrate them.
We recommend $500–$1,000/month in ad spend for effective testing and results, though we can work with smaller test budgets to start.
Absolutely. You’ll receive regular reports with clear KPIs, ROI insights, and recommendations — along with full transparency in all accounts.
We recommend a minimum of $500–$1,000/month in ad spend for Facebook or Google. However, we can start with lower test budgets depending on your niche and goals.
Yes. You’ll receive weekly or monthly reports showing ad performance, ROI, and next steps — plus real-time dashboard access if preferred.
Absolutely. Our design and copy team handles everything from creative visuals to persuasive ad copy and scripts.
We use a mix of interest-based, lookalike, demographic, and retargeting audiences — customized based on your offer and industry.
Facebook, Instagram, Google Search/Display, YouTube, and even TikTok or Pinterest if relevant for your business.
Yes. We can integrate ads with tools like Go High Level, Zoho CRM, or others to create a fully automated lead capture and nurturing system.
We work with Mailchimp, Zoho Campaigns, Go High Level, Klaviyo, and others. We’ll recommend the best one based on your business model.
Yes. We handle strategy, copywriting, design, automation, tagging, and CRM integration — fully done-for-you.
We always create a backup before making changes. If anything breaks, we immediately restore the working version and troubleshoot the issue.
Yes. We offer one-time support for issues like speed optimization, plugin errors, or small fixes. But long-term clients benefit from faster support and ongoing protection.
Absolutely. We specialize in WooCommerce and eCommerce sites — from plugin compatibility to checkout flow optimization and security.
Yes. Maintenance plan clients receive monthly summaries of all updates, performance improvements, and recommended next steps.
No — we work with all major hosting providers (SiteGround, Bluehost, WP Engine, Cloudways, etc.) and can maintain your site no matter where it’s hosted.
For clients on a care plan, we respond within 2 hours for emergency issues. For one-time clients, we aim to resolve critical issues within 24 hours or less.
We offer fixed-price packages or milestone-based payments for most projects. Larger builds may require an upfront deposit and scheduled payments.
We accept Payoneer, Wise, direct bank transfer, and Stripe for international clients. Bangladeshi clients may pay via bKash or local transfer.
Due to the custom nature of our services, we do not offer refunds after project kickoff. However, we work with you until satisfaction during all milestone phases.
Yes — we offer monthly care plans, SEO retainers, marketing packages, and flexible hourly support options.
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