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GrewDev – Service Policy & Collaboration Guide

Your Trusted Partner for Web Design, Development & Digital Solutions

At GrewDev, we combine creativity, technology, and seamless communication to deliver high-performing websites and digital solutions. With a dedicated in-house team, a structured workflow, and transparent project management, we ensure that every project we take on is executed with precision and delivered on time.

Who We Are?

  • Full In-House Team – We have a team of experienced UI/UX Designers, Web Developers and Digital Marketers who work together to handle every aspect of your project with professionalism.
  • Dedicated Leadership – A senior project lead from our core team will be specifically assigned to oversee your project, ensuring proper strategy, design consistency, and development quality.
  • Project Manager Assigned – A dedicated Project Manager will work directly with you, ensuring all communications and tasks are handled smoothly, even if I am unavailable or on leave.

Our goal is simple: to make your project run seamlessly, delivering exceptional quality and results.

Working Hours & Communication

Working Hours

  • Business Hours: 8:00 AM – 4:00 PM EST (covering a wide range to match US time zones).
  • Weekend Day Off: Sunday (weekly holiday).

Communication & Updates

  • Zoom Calls & Google Meet – Available during business hours for scheduled discussions, presentations, or updates.
  • Quick Chat: We are available on WhatsApp, Slack, Google Chat etc.
  • Quick Updates & Real-Time Work – For minimal work requests, updates are provided within the same business day.
  • Time Estimates – For larger tasks, we will provide a clear estimated completion time before proceeding.

Project Management System

We ensure transparency and smooth collaboration by managing all projects via ClickUp.

You will be added to our ClickUp Workspace, where you can:

  • Assign new tasks or updates
  • Track project milestones and deadlines
  • Monitor progress with real-time updates
  • View time tracking for full transparency

Support & Maintenance Policy

Our relationship doesn’t end after the project launch. We are committed to keeping your website running smoothly.

1. Response Time

  • Urgent Issues (Critical Bugs, Downtime): Response within 4–6 hours during business hours.
  • Standard Requests (Minor Fixes, Updates): Response within 24 hours.

2. Bug Fixes & Error Handling

  • All bugs or errors found post-delivery (within the agreed warranty period) will be fixed at no additional cost.
  • After the warranty period, fixes are included in the monthly maintenance plan or billed per hour.

3. Revisions Policy

  • During Development: Unlimited revisions on the agreed scope until approval of the final draft.
  • Post-Launch: Minor revisions are included under maintenance; major changes or new features will be scoped and estimated separately.

4. Maintenance Plan

  • A monthly retainer plan is available to handle all website updates, security checks, and optimizations.
  • Regular updates include:
    • Performance Optimization & Speed Checks
    • Security Monitoring
    • Plugin & Theme Updates
    • Backup Management

5. Service Retainer

  • If enrolled, the retainer ensures priority support and faster turnaround times for any new task or update.

Our Commitment to You

At GrewDev, we are committed to:

  • Transparency & Communication – You’re always informed of progress.
  • Quality & Performance – Every website is built for speed, security, and conversion.
  • Timely Delivery – Clear deadlines and real-time updates.
  • Long-Term Partnership – We aim to be your trusted digital partner, not just a service provider.

Ready to Collaborate?

Contact With our dedicated team, structured processes, and commitment to excellence, we ensure your project will be managed and delivered seamlessly from start to finish.